Frequently Asked Questions
GENERAL FAQs
What products does Vikrak.com offer?
At Vikrak.com, we offer a variety of products, including:
Stationery for school, college students, and office use.
Stylish dresses for men, women, and girls.
Fancy materials like earrings, bangles, and rings for girls.
Do you sell unicorn-themed stationery?
Yes! We have a magical collection of unicorn pens, unicorn pencils, and unicorn erasers, perfect for students who love creative and fun stationery.
Are the products suitable for students?
Absolutely! Our stationery items, such as notebooks, pens, pencils, and erasers, are ideal for students of all ages.
PAYMENT
What payment methods do you accept?
We accept a variety of payment options, including credit cards, debit cards, and secure online payment gateways..
Is it safe to shop on Vikrak.com?
Yes, your safety is our priority. We use secure payment systems to protect your information
Order & Retunrs
How do I place an Order?
Browse our categories and select the products you love, including:
Stationery like unicorn pens, unicorn pencils, and unicorn erasers for students and offices.
Stylish dresses for men, women, and girls.
Fancy materials like earrings, bangles, and rings.
Add your selected items to the cart.
Proceed to checkout, fill in your shipping details, and choose your payment method.
Confirm your order, and we’ll take care of the rest!
Order Confirmation:
Once your order is placed, you will receive a confirmation email or message with your order details and tracking information.
How Can I Cancel Or Change My Order?
Canceling Your Order
If you wish to cancel your order, please follow these steps:
Contact Us Immediately: Reach out to our customer support team as soon as possible. You can contact us via the "Contact Us" page on our website or email us at [support@vikrak.com].
Order Status: If your order has not been processed or shipped yet, we will cancel it and provide a full refund.
Cancellation Timeframe: We recommend contacting us within 1–2 hours of placing your order to ensure it can be canceled before shipping.
Changing Your Order
If you would like to change your order (e.g., switch a product or update your delivery details), follow these steps:
Contact Us Immediately: Contact our customer support team as soon as possible with your order details.
Order Changes: If your order hasn’t been processed or shipped, we will do our best to accommodate your changes.
Product Changes: If you want to change specific items, like stationery, dresses for girls, or fancy materials (e.g., earrings, bangles), please let us know before your order is shipped.
What If My Order Has Already Been Shipped?
Once your order has been shipped, we may not be able to cancel or change it. However, you can still contact us for assistance, and we will guide you on how to proceed with a return or exchange after delivery.
Important Notes
Please double-check your order before confirming to avoid mistakes.
Cancellations or changes can only be made before your order is shipped. Once it’s in transit, you may need to initiate a return or exchange.
Do I need an account to place an order?
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How Do I Track My Order?
Tracking Your Order
Once your order is shipped, you will receive a tracking link to monitor your delivery status in real-time.
How Can I Return a Product?
Returns and Exchanges
If you receive a damaged or incorrect item, please contact our support team within 2 days of delivery. (Parcel Opening Video is must). We’ll help you with returns, exchanges, or refunds for products such as stationery, dresses, or fancy materials.