At Vikrak.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with our simple return and refund policy.
1. Eligibility for Returns
- You can return the product within 2 days of receiving it.
- The product must be unused, in its original condition, and include all original packaging and tags.
- A parcel opening video is required to process the return. This video ensures transparency and helps us verify the issue.
2. Items Not Eligible for Return
- Products that show signs of use or wear.
- Items without the required parcel opening video.
- Customized or personalized products.
- Items marked as “Final Sale” or “Non-Returnable” on the product page.
3. How to Initiate a Return
- Contact Us: Reach out to our customer support team within 2 days of receiving the product. Provide your order details and the parcel opening video.
- Approval: Once we review your request and video, we will confirm if the product is eligible for a return.
- Shipping the Product: After approval, securely pack the product and ship it back to the address provided by our support team.
4. Refund Process
- Once we receive and inspect the returned product, we will notify you about the status of your refund.
- If approved, the refund will be processed to your original payment method within 7–10 business days.
5. Important Notes
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
- Customers are responsible for return shipping costs unless otherwise stated.
- Ensure the parcel opening video clearly shows the packaging and product condition to avoid disputes.
6. Contact Us
For any questions or assistance with returns, please contact our support team:
Email: [contact@vikrak.com]
Phone: [09345038728]