Thank you for shopping at www.vikrak.com! We strive to provide you with the best possible shopping experience, and this Shipping and Delivery Policy outlines the details of how we process and ship your orders. By making a purchase on our website, you agree to the following terms.
1. Order Processing Time
- Order Confirmation: Once you place an order, you will receive an email confirmation with the details of your order.
- Processing Time: We aim to process orders within [3-7 business days] after receiving your order. Business days are Monday to Friday, excluding weekends and public holidays.
- Custom Products: If your order includes custom or made-to-order items, processing may take longer. You will be notified of the estimated delivery time when you place the order.
2. Shipping Methods and Rates
We offer a variety of shipping methods to suit your needs. Shipping costs are calculated based on the delivery address, weight, and dimensions of your order.
- Standard Shipping: Delivery typically takes [3-7 business days] depending on the destination.
- Expedited Shipping: If you need your order sooner, expedited shipping options are available. Delivery time is usually [3-7 business days] for most locations.
Shipping Fees:
- Shipping fees are calculated during checkout based on your order size, weight, and shipping destination.
- Free Shipping: Free shipping may be offered on qualifying orders, such as orders over a certain value or during special promotions. You will be notified at checkout if your order qualifies for free shipping.
3. Delivery Timeframes
- Domestic Orders: Delivery times for domestic orders typically range from [3-5 business days] depending on your location and the shipping method chosen.
- Please note that delivery times may vary during peak seasons, holidays, or due to unforeseen circumstances (e.g., weather delays or strikes).
4. Shipping Restrictions
- P.O. Boxes and APO/FPO Addresses: We do not currently ship to P.O. Boxes, APO, or FPO addresses. Please ensure you provide a valid street address for delivery.
- Restricted Locations: Certain international locations may be restricted due to local customs laws or shipping limitations. If we are unable to deliver to your location, we will notify you via email.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if applicable) to track the status of your shipment. You can also log into your account on www.vikrak.com to check the status of your order.
6. Damaged or Lost Items
While we make every effort to ensure your order arrives safely, we cannot be held responsible for items damaged or lost during shipping. However, we are committed to resolving issues with lost or damaged shipments and encourage you to contact us if you experience any problems.
If you receive a damaged item, please contact our customer service team within [2 days] of receiving your order. We may require videos & photos of the damage for verification.
7. Address Errors and Corrections
It is your responsibility to ensure that the shipping address you provide is accurate. If an error is discovered after the order has been shipped, additional fees may apply to reship the package to the correct address. We cannot be held responsible for packages that are delayed or lost due to incorrect address information provided by the customer.
If you need to correct the shipping address, please contact us immediately at [support@vikrak.com]. We will do our best to accommodate the change, but we cannot guarantee that changes can be made once the order has been shipped.
8. Returns and Exchanges
For information regarding returns and exchanges, please refer to our Returns & Refund Policy page.
9. Customer Support
If you have any questions or concerns regarding shipping or delivery, our customer support team is here to help. Please contact us at:
Vikrak Customer Service
Email: [support@vikrak.com]
Phone: [9345038728]
Address: [10A, Vaniar 2nd Street, Nethaji Road, Madurai-625001, Tamilnadu, India]
Disclaimer:
Please note that this shipping and delivery policy is subject to change at any time. We recommend that you review this policy regularly for any updates or changes.